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Billing Information / FAQ
This page contains general billing information / FAQ relevant to the TriGem Solutions website services. If you have a query or problem regarding billing
refer this page or contact our billing department billing@trigemsolutions.com
TriGem Solutions website was designed to provide visitors with an efficient and user-friendly avenue to guide them to the services and
information they desire. The structure and content of this Portal are being continually refined based on feedback from users.
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General Billing:
Who do I contact if I have questions about my bill?
How and when will you bill me?
Do you have a money back guarantee?
I don't want my web hosting / domain name anymore. Can I get a refund?
Can I do my web hosting / domain name transfer to another person?
I got surcharged this month. Why? Is there anything I can do about it?
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Payment Options:
Do you accept credit card?
Do you accept checks, drafts, or money orders?
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Account Information:
How do I change my billing information?
How do I change my payment method?
Where can I look up my billing history?
What do I need to do if I forgot my username/password?
How do I close/deactivate my account?
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Upgrading/Downgrading:
How can I upgrade from one plan to another?
How can I downgrade from one plan to another?
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Experiencing problems?:
If you can't find answers to your queries and experiencing any technical problems please feel free to write to us at billing@trigemsolutions.com
or request for a billing support.
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Who do I contact if I have questions about my bill?
Please contact our billing department at billing@trigemsolutions.com
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How and when will you bill me?
Based on the payment mode selected you will be charged accordingly, billing cycle is 15th day or last day of month, for semi-annual, annual payments last day of your term.
We will email you an invoice two weeks prior to the beginning of the new term, you will also be given a week grace period for clearing your bills, failing to which your services with us will be terminated.
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Do you have a money back guarantee?
Yes, we do have a 30 days money back guarantee on our semi-annual and annual subscriptions for web hosting plans. All products and services comes with a service guarantee.
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I don't want my web hosting / domain name anymore. Can I get a refund?
No, web hosting / domain registration services once registered will not be refunded. Web hosting semi-annual and annual plans comes with a 30 days money back guarantee.
All products and services comes with a service guarantee.
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Can I do my web hosting / domain name transfer to another person?
Technically it is possible other person can utilize your web space / domain name, but officially it's not possible you will be still binded with service contract. If you don't need the services you can request for cancellation.
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I got surcharged this month. Why? Is there anything I can do about it?
There are only three ways you could incur a monthly surcharge:
By going over quota of allocated Disk Space (Web space, email space, database disk space).
By going over quota of allocated Monthly Bandwidth Transfer.
By going over quota of allocated Email Slots.
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Do you accept credit card?
Yes, we do accept all major credit cards for payment processing i.e: VISA, MasterCard, and American Express. Your card will be automatically billed every 30 days, starting on the day of your order,
and then continuing monthly. You may pay also in advance, for annual payments. Annual payments will be billed on the last date of your term.
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Do you accept checks, drafts, or money orders?
Note: Please contact us prior to sending payment by check or money order.
Your account is not activated until the check clears and the funds are in our account. Postal and bank processing delays can cause interruptions of service to your web site. To avoid bank delays, pay by Money Order, or have your home branch certify your cheque. Please include your domain name, the hosting plan that you are purchasing, and your contact information.
Note: For payments by check we require 3 months payment in advance. With the exception of domain names which are annual payments.
Send payments to:
Mayfair Eleganza II
Block 17, NIBM Road,
Kondhwa,
Pune 411 048
INDIA.
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How do I change my billing information?
You can update your billing information online by using web hosting / domains control panel. Login into your account using your customer / reseller ID and password.
If you are facing problem logging into your account, contact your billing department.
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How do I change my payment method?
You can update your payment method for any of your accounts online with our Billing Manager which you can access through the Control Panel.
You can also update your billing information online. After login follow on screen instructions to update your account.
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Where can I look up my billing history?
You can view, and update your billing history and payment method for any of your accounts online with our Billing Manager which you can access through the Control Panel.
If you are facing problem logging into your account, contact your billing department.
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What do I need to do if I forgot my username/password?
You need to request for a password from the forgot password link, type in your email address which you had used while registration, we will send you a password link in your email.
If you don't have access to the email address provided at the time of registration then you need to provide more details.
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How do I close/deactivate my account?
Send us your account cancellation request on support@trigemsolutions.com along with your account details.
We will close / deactivate your account.
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How can I upgrade from one plan to another?
Just send us an e-mail at billing@trigemsolutions.com Make sure you send us your account details and the new upgradation plan
you wish to go for. Please allow at least 24 hours for your upgraded plan to activate.
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How can I downgrade from one plan to another?
Just send us an e-mail at billing@trigemsolutions.com Make sure you send us your account details and the new upgradation plan
you wish to go for. Please allow at least 24 hours for your upgraded plan to activate.
Please be aware of the following consequences when you request a downgrade:
There is (at present)a USD 25 downgrade processing fee incurred in each downgrade instance.
The service fees that you have paid will be pro-rated by our billing system and applied to your account on the new plan.
All utilities that are bundled with your existing plan but not with the lower plan will cease to be available on your account following the downgrade.
You may incur surchages because of the lower resource limits of your new plan. Please see our Billing Policy regarding surcharge calculations.
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At TriGem Solutions, you get all the support you probably ever dreamt of...
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