Total Quality Management - TQM

Course Length: 2 days

Who should take the Total Quality Management (TQM) Training and Certification course
This course is ideal for anyone who desires or who needs a basic introduction to Total Quality Management.

Prerequisites for Total Quality Management (TQM) Training and Certification course: None.

The Total Quality Management (TQM) Covers the Following Topics:

Defining Total Quality Management:
The concept of Total Quality Management
The philosophy behind Total Quality Management
Leading lights and their ideas
Principles of Total Quality Management:
The core principles in achieving Total Quality Management
Prevention not correction
Customer focus
Techniques used in Total Quality Management:
Process improvement
Benchmarking
Cause and effect
Measurement
Cost of quality
Implementing Total Quality Management:
Principles into practice
Leadership
Commitment and involvement
Organizational culture
Benefits of Total Quality Management:
To the customer – improved quality
To employees – increased satisfaction
To the organization – better performance

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